Start here
- Confirm that iOS or iPadOS and MaintTag are up to date.
- Open MaintTag → Settings → Storage and sync and check the message shown there.
- Before deleting the app or changing storage settings, choose Export all data and save the file somewhere safe.
- Close and reopen MaintTag. If that does not help, restart the device and try once more.
iCloud and records on your device
Changes have not appeared on another device
iCloud may need time to move a change from one device to another. Connect both devices to the internet, make sure they use the intended Apple Account, and check that iCloud Drive is turned on. Open MaintTag on both devices and wait a little before checking again.
MaintTag says “Local only”
This means MaintTag is saving new changes on this device but cannot currently update them through iCloud. Check that iCloud Drive is available and that the device has free storage, then reopen the app.
MaintTag cannot open its saved data
MaintTag stops before opening the workspace and does not accept new changes when neither its iCloud-backed store nor its persistent local store can be opened. Your records are not replaced with a temporary workspace. Restart the app, verify that the device has free storage, and contact support if the problem continues.
QR scanner and photos
The camera is unavailable or permission was denied
Open the device’s Settings app and allow camera access for MaintTag. You can always enter the short code printed below a MaintTag QR label instead. MaintTag requests camera access only when you choose to scan.
Add a photo without granting full library access
When you add a photo, Apple lets you choose the exact image you want to share with MaintTag.
Maintenance reminders
MaintTag schedules local notifications for date-based maintenance rules after you allow notifications. Meter-based rules do not produce scheduled date notifications. If reminders are missing:
- Confirm that the rule is enabled and has a future due date.
- Open MaintTag → Settings → Notifications and make sure notifications are allowed.
- Review Focus modes and notification settings in iOS or iPadOS.
MaintTag Pro purchases
Explore the sample workspace
The optional sample workspace is view-only. Choose Start using MaintTag to view StoreKit plans, or use Settings → Remove sample data to remove the sample records.
Free-trial eligibility
Eligible customers may see a one-week free trial for the monthly subscription or a one-month free trial for the annual subscription. The Lifetime purchase has no trial. The App Store determines eligibility, so an ineligible customer sees the normal subscription terms instead of trial copy.
Access has ended
If a trial or subscription ends and no other valid purchase exists, MaintTag displays “Your MaintTag access has ended. Your records are safe. Choose a plan to continue managing your equipment.” Existing records and attachments remain available to view, search, filter, and scan. You can also restore purchases, manage an applicable subscription, export all data, or delete all data. Editing records, generating reports or formatted CSV exports, and creating QR labels require full access.
Restore a purchase
Open MaintTag → Settings → MaintTag Pro → Restore purchases. Use the same Apple Account that made the original purchase. The App Store will check the purchase and restore access when it finds it.
Manage or cancel a subscription
Use Manage subscription in MaintTag Settings when an active subscription is detected, or manage subscriptions in your Apple Account settings. Apple handles billing, cancellation, and refund requests.
Get help with App Store billing from Apple
Exports and deletion
Export your records
Export all data creates a complete JSON copy and remains available when a real workspace is read-only. Formatted CSV reports, PDF reports, cost summaries, and printable QR labels require full access. These files may include equipment details, serial numbers, costs, notes, and photos, so check where you are sending them before you share.
Restore a data backup
With MaintTag Pro, open Settings → Data and iCloud → Restore from backup and choose a complete MaintTag JSON export. MaintTag checks the whole file before changing your records. Add missing data keeps matching records and current settings. Replace current data makes the equipment log match the backup and can delete records that are not in it, so export the current data first. Replacement requires a second confirmation.
Restored changes are saved on this device first. When private iCloud synchronization is active, additions, updates, and deletions can later appear on your other devices using the same Apple Account.
Delete records
With full access, you can delete individual equipment, service records, meter readings, schedules, and photos. To erase the whole workspace, including while access is read-only, open Settings → Reset → Delete all data. This cannot be undone. iCloud may need time to remove the same records from other devices.
What to prepare for a support request
When emailing app@omanski.co.il, include:
- MaintTag version and build number from Settings.
- Device model and iOS or iPadOS version.
- The message shown under Storage and sync in MaintTag Settings.
- What you did before the problem appeared, and the exact error message.
Please do not send full record files, serial numbers, asset codes, service company names, receipts, or private photos unless we ask for a specific item.
Safety notice
MaintTag helps you keep records and reminders. Always follow the equipment maker’s instructions, required safety checks, workplace rules, and applicable laws.